If NAV still isn't working correctly after you wipe Kaspersky AV off your system, try re-installing NAV with the Norton Remove and Reinstall (NRnR) tool available at This will install the latest NAV v. Choose your version of Kaspersky AV manually from the dropdown list if the tool does not detect an installed product. If you did uninstall Kaspersky AV before installing NAV I would still recommend that your run the Kaspersky Removal Tool at least once to ensure Kaspersky AV is completely removed from your system. Did you uninstalled Kaspersky Antivirus before installing Norton Antivirus (NAV)? If not, you will have to uninstall Kaspersky AV and then run the Kaspersky Removal Tool as instructed here to ensure that any orphaned Kaspersky registry entries and disk files that might conflict with your NAV installation are wiped off your system.
